Episode 126

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Published on:

7th Mar 2020

Building Processes and Systems in Private Practice

Processes can seem soooooo boring but they are critical to your business running smoothly.

It doesn't help anyone if everything it takes to run a private practice is sitting up in your brain. It's gotta be documented, thorough and systematized so you can delegate and refine what you do.

Getting your systems and processes organized and refined is another way of how you show up for you business is out of respect for yourself, your clients, and your staff. Systems move the business out of the way of the clinical work, so it can flourish.


Processes to look at in your private practice:


  1. Marketing Processes - how you get your message out there, consistently and aligned with your mission and values.
  2. Intake Process - how you communicate the therapeutic process, ensure clinical fit, allow for ease of accessibility and set the framework for all clinical work moving forward
  3. Outcomes Process - how you measure and know what you are doing works with clients
  4. Financial Processes - payroll, budgets, cash flow, projections, fee setting, investing and growth
  5. Clinical Supervision/ Case Consultation - processes to ensure development and growth of clinical skills along with improved outcomes with clients
  6. HR Processes - hiring, onboarding, management, employee development
  7. Business Planning Process - evaluation, visioning, planning, delegating


Each of these areas have a direct impact on clinical outcomes as well. They provide a win-win for you and your clients, whether you are a solo practitioner or a group practice owner.


How you organize these processes can vary - there are online tools for collaboration such as asana, trello or slack as well as google suite apps to get you organized.


Need more help in your private practice? Get on the interest list for Business School Bootcamp

Mentioned in this episode:

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About the Podcast

Starting a Counseling Practice Success Stories
Encouragement and advice for any stage of private practice.
Join Kelly Higdon and Miranda Palmer of zynnyme Private Practice Experts as they speak with successful practice owners about how they created lives and businesses they love. Whether you're new to private practice or already successful and looking to expand, you'll find plenty of stories to get motivated and start designing the practice of your dreams!

• Learn about our LIFETIME program for current and aspiring practice owners: https://bit.ly/LearnAboutBusinessSchool

• Check out how YOU can be featured on the podcast (or even have us on yours!): https://www.zynnyme.com/podcast

About your host

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zynnyme Kelly & Miranda

zynnyme (Kelly + Miranda)
zynnyme, founded by Kelly Higdon and Miranda Palmer, was born from two licensed therapists coming together to empower private practice owners to serve at their highest and best, improve clinical outcomes through business planning, and to break the statistic that mental health clinicians are the worst paid Masters’ degree. Kelly and Miranda provide coaching and training through their Private Practice Community, the Business School Bootcamp for Therapists, and educational webinars, and have helped thousands of clinicians from around the world.